{"id":1446,"date":"2019-08-21T09:29:17","date_gmt":"2019-08-20T23:29:17","guid":{"rendered":"https:\/\/publicsandbox.lawcadia.com\/?page_id=1446"},"modified":"2026-03-02T17:22:48","modified_gmt":"2026-03-03T01:22:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lawcadia.com\/us\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FAQs - Our Most Frequently Asked Questions\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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We have the answers to some of your top questions \u2013 contact us for more information.<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"FAQ\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Customer Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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I need to set up a new Lawcadia user <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The best way to arrange for new users to be added to your Lawcadia account is by sending us an email to\u00a0support@lawcadia.com<\/span><\/a>\u00a0with the details of the user\/s and their organization along with your contact details if they differ to the user.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I have a Lawcadia account and need some support <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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There are a couple of ways that you can get in touch with our support team.<\/p>

  1. You can drop us an email to\u00a0support@lawcadia.com<\/a><\/span><\/li>
  2. You can use the live chat button on the website or the platform<\/li>
  3. You can give us an old-fashioned phone call +1 (425) 256 3733<\/a><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Success & Getting Started<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    How long do implementations take? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Implementations<\/a> can vary from a few days, to a few weeks or more depending on the modules and products you are implementing, the size of your team, whether your law firms are to also use the platform, and of course, if you are accessing integrations. Regardless of your requirements, we will prepare a tailored onboarding schedule, project manage the process and be with you every step of the way.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How easy is it to get started with Lawcadia? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Super easy. You will be provided with a dedicated customer success manager. Your customer success manager will step you through the on-boarding process, configure the platform to your requirements, and provide you with all the training and support required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Documents & Emails<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Can I save emails into Lawcadia? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, with our enriched Outlook integration, you are able to save emails and attachments directly and securely into the relevant matter. Lawcadia also provides an automated email filing feature. Learn more here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Does Lawcadia have a document and email management system? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, Lawcadia’s native document and email management solution allows for version control, email preview, download functionality and automated email filing. Learn more here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Does Lawcadia integrate with other Document Management Systems (DMS)? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes. Lawcadia also integrates with iManage, Microsoft SharePoint and OpenText Content Manager.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Technology<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    What integrations does Lawcadia have? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    We understand the Lawcadia platform must work seamlessly with other products and applications corporate and government clients and law firms use in their ordinary business. Consequently, the Lawcadia platform has a core integration layer with accessible REST API, allowing for integration to other systems. \u00a0We have developed integrations with leading best practice Document Management Systems (DMS), including iManage and Microsoft SharePoint, and also Microsoft Outlook and Word. For Government organizations, we have an integration with OpenText Content Manager (formerly TRIM). We routinely provide workflow integrations with ERP and finance systems. You can find out more about our integrations<\/a> or get in touch<\/a>.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Does Lawcadia use AI? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Lawcadia is preparing to introduce LawcadiaAI through a deliberate and considered development program. Our focus is on delivering AI that is enterprise ready, measurable in value, and aligned to how in-house legal team\u2019s work.<\/p>

    LawcadiaAI is a native artificial intelligence layer built directly into the platform. It is embedded within the Lawcadia Intelligence engine that already automates legal workflows across matters, spend, firms and reporting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can you access Lawcadia on all devices? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes. You are able to access Lawcadia on multiple devices including computers, laptops, tablets and mobile phones.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Do you have single sign-on (SSO)? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, we enforce single sign-on for users. Find out more<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Are there information barriers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, Lawcadia has the ability to restrict visibility to matters in a number of different ways, including flagging matters as confidential. During the on-boarding process we will discuss the best approach for you and your team. Find out more<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Is Lawcadia a cloud-based or on-premise solution? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Lawcadia is a cloud-based solution. This means that there is no requirement for any \u2018on-premises\u2019 implementation. Through our private cloud infrastructure we do have the ability to deploy to an organization\u2019s own cloud-provider or on-premises if this is required. Find out more<\/a>.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Do you have private cloud infrastructure? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes. We have developed our own private cloud infrastructure that is designed to keep your information safe with high-level data and cyber security while retaining the benefits of cloud-based software. With the use of private cloud infrastructure we can host your data on AWS (standard) or we can deploy to a data center or cloud provider of your choice. Find out more<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What reports are available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Lawcadia has developed BI reporting capability, which means that you can have access to bespoke dashboards and reports that you and your legal team need. We set these up for you during the implementation and onboarding and can also train someone in your team to build your own \u2013 it is easy to use and even includes dark mode!! Read more\u00a0<\/span>here<\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Is Lawcadia ISO 27001 certified? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes. Lawcadia’s Information Security Management System is ISO 27001:2022 certified and built to keep your data safe. Get added peace of mind with third-party security reviews, audits and penetration testing, along with ongoing security updates, independent code reviews and secure AWS and dedicated data storage.<\/p>

    Store your data safely and securely across multiple geographic locations, ensure the sovereignty of your data and access your information at any time via shared or private cloud infrastructure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Is Lawcadia GDPR compliant? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Does Lawcadia have integrations with SSO providers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Lawcadia integrates with a number of leading IAM platforms including Okta, auth0, OneLogin, Google IdP, and Microsoft Entra ID (formerly Azure Active Directory; Azure AD). For more information, click here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    How secure is my data on Lawcadia? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Lawcadia has an ISO 27001 certified Information Security Management System that\u2019s built to keep your data safe. Get added peace of mind with third-party security reviews, audits and penetration testing, along with ongoing security updates, independent code reviews and secure AWS and dedicated data storage.<\/p>

    Store your data safely and securely across multiple geographic locations, ensure the sovereignty of your data, and access your information at any time via shared or private cloud infrastructure. Contact us<\/a>\u00a0<\/span>to request an IT & Security Information Pack.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Where is Lawcadia's data located? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Lawcadia data is stored safety and securely across multiple geographic locations within each AWS region for redundancy, ensuring clients have control over when and how they access their data, wherever they are in the world. The data is stored either in Sydney, Australia, London, United Kingdom, or Oregon, United States.\u00a0<\/p>

    Other AWS regions are also available for deployment using Lawcadia’s private cloud infrastructure.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    FAQs – Our Most Frequently Asked Questions We have the answers to some of your top questions \u2013 contact us for more information. Customer Support I need to set up a new Lawcadia user The best way to arrange for new users to be added to your Lawcadia account is by sending us an email […]<\/p>\n","protected":false},"author":2,"featured_media":1450,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_mo_disable_npp":"","footnotes":""},"class_list":["post-1446","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions - FAQs - Lawcadia US<\/title>\n<meta name=\"description\" content=\"We have the answers to some of our most frequently asked questions. 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