Host: Sacha Kirk, Chief Strategy Officer & Co-Founder, Lawcadia

Guest: Ginette Glover, Legal Operations Coordinator, Nutrien

Why does effective legal operations require an understanding of how work connects across the whole organisation?

In this episode of In-House Matters by Lawcadia, we hear from Ginette Glover, Legal Operations Coordinator at Nutrien, as she explains what happens when work crosses multiple teams, systems and processes in complex organisations.

Drawing on a career spanning data management, reporting, automation and process improvement, Ginette explains why legal work rarely sits within legal alone. A seemingly simple request can involve multiple teams, systems, approvals and hand-offs across the wider business.

Ginette also explores the risks of relying too heavily on individual knowledge, why organisational change can break hidden connections between teams and systems, and how legal operations can create clearer, more structured ways of working.

This practical episode covers:

• Why legal operations requires a whole-of-business view
• How fragmented systems and processes create reliance on individual knowledge
• How organisational change can break connections between teams and systems
• Why understanding the current state matters before introducing workflows, automation or AI
• Why involving people in process improvement leads to stronger ownership and adoption

Ginette also shares a practical approach for legal teams looking to improve how work moves across their organisation: start where you are, work backwards to understand where information comes from, and then work forwards to understand what happens next.