Only one in five legal matters sent to outside counsel stays within budget. That finding from Gartner should stop every General Counsel in their tracks. Not because external firms are careless, but because it confirms what many legal teams already experience day to day. Cost overruns are rarely caused by a single bad decision. They are the predictable result of how matters are scoped, instructed and managed from start to finish. This is essentially not a pricing problem. It is...