Customer Support
I need to set up a new Lawcadia user
The best way to arrange for new users to be added to your Lawcadia account is by sending us an email to [email protected] with the details of the user/s and their organisation along with your contact details if they differ to the user.
I have a Lawcadia account and need some support
There are a couple of ways that you can get in touch with our support team.
- You can drop us an email to [email protected]
- You can use the live chat button on the website or the platform
- You can give us an old-fashioned phone call +61 7 3188 4145
Success & Getting Started
How long do implementations take?
Implementations can vary from a day, to a few weeks or more depending on the modules and products you are implementing, the size of your team, whether your law firms are to also use the platform, and of course, if you are accessing integrations. Regardless of your requirements, we will prepare a tailored onboarding schedule, project manage the process and be with you every step of the way.
How easy is it to get started with Lawcadia?
Super easy. You will be provided with a dedicated customer success manager. Your customer success manager will step you through the on-boarding process and provide you with all the training and support required.
Documents & Emails
Can I save emails into Lawcadia?
Yes, with our enriched Outlook integration, you are able to save emails and attachments directly and securely into the relevant matter. Learn more here.
Does Lawcadia have a document and email management system?
Yes, Lawcadia’s native document and email management solution allows for version control, email preview, download functionality and automated email filing. Learn more here.
Technology
Can you access Lawcadia on all devices?
Yes. You are able to access Lawcadia on multiple devices including computers, laptops, tablets and mobile phones.
Integrations
We understand the Lawcadia platform must work seamlessly with other products and applications corporate and government clients and law firms use in their ordinary business. Consequently, the Lawcadia platform has a core integration layer with accessible REST API, allowing for integration to other systems. We have developed integrations with leading best practice Document Management Systems (DMS), including iManage, NetDocuments, and also Microsoft Outlook and Word. For Government organisations, we have an integration with Content Manager (formerly TRIM). We routinely provide workflow integrations with ERP and finance systems. You can find out more about our integrations or get in touch.
Do you have single sign-on (SSO)?
Yes, we can enable single sign-on for users. Find out more.
Are there information barriers?
Yes, Lawcadia has the ability to restrict visibility to matters in a number of different ways, including flagging matters as confidential. During the on-boarding process we will discuss the best approach for you and your team. Find out more.
Is Lawcadia a cloud-based or on-premise solution?
Lawcadia is a cloud-based solution. This means that there is no requirement for any ‘on-premises’ implementation. Through our private cloud infrastructure we do have the ability to deploy to an organisation’s own cloud-provider or on-premises if this is required. Find out more.
Do you have private cloud infrastructure?
Yes. We have developed our own private cloud infrastructure that is designed to keep your information safe with high-level data and cyber security while retaining the benefits of cloud-based software. With the use of private cloud infrastructure we can host your data on AWS (standard) or we can deploy to a data centre or cloud provider of your choice. Find out more.
What reports are available?
Lawcadia has developed BI reporting capability, which means that you can have access to bespoke dashboards and reports that you and your legal team need. We set these up for you during the implementation and onboarding and can also train someone in your team to build your own – it is easy to use and even includes dark mode!! Read more here.
Security
Is Lawcadia ISO 27001 certified?
Yes. Lawcadia’s Information Security Management System is ISO 27001:2022 certified and built to keep your data safe. Get added peace of mind with third-party security reviews, audits and penetration testing, along with ongoing security updates, independent code reviews and secure AWS and dedicated data storage.
Store your data safely and securely across multiple geographic locations, ensure the sovereignty of your data and access your information at any time via shared or private cloud infrastructure.
Is Lawcadia GDPR compliant?
Yes.
Data
How secure is my data on Lawcadia?
Lawcadia has an ISO 27001 certified Information Security Management System that’s built to keep your data safe. Get added peace of mind with third-party security reviews, audits and penetration testing, along with ongoing security updates, independent code reviews and secure AWS and dedicated data storage.
Store your data safely and securely across multiple geographic locations, ensure the sovereignty of your data, and access your information at any time via shared or private cloud infrastructure. Contact us to request an IT & Security Information Pack.
