Home Implementation & Success

Implementations & customer success

We are only as successful as our clients' implementation.

Customer Success

We are with you all the way

Our clients are at the heart of our business and we believe that we are only successful when our clients are getting the most out of our platform.

Our Customer Success Managers will work with you from the beginning to ensure a smooth implementation and provide project management, training, support and can even map your existing processes to our platform.

Beyond the initial implementation, we continue to partner with our clients and help them to expand their use of the platform as their legal function and requirements grow.

We love to iterate, ideate, create solutions, solve problems and we pride ourselves on providing excellent support.


We do most of the work

So you can focus on what you do best.


A dedicated Customer Success Manager will tailor a personalised onboarding schedule for your legal team and relevant stakeholders

Project management

Whether you are a small team looking to get started in a matter of days or an enterprise with diverse teams, we will ensure success every time

Process mapping

Adopting new technology becomes easy when existing processes are mapped to the Platform by our operations experts


Personalised training is provided for each of your team, law firms and key stakeholders so everyone is ready to go

Sensational support

When you need assistance or have a question our Brisbane-based team is here to help via email, phone and live chat

Customised reporting

We have numerous reports on-demand and we can also set up custom dashboards and reports to meet your unique reporting needs

Client success stories

We have a track record of partnering with our clients, delivering successful implementations and keeping our clients happy. Don’t just take our word for it – check out our case studies to learn more.

“The Lawcadia customer support team is really helpful and it is great to be able to support a locally owned and operated legal technology provider.”


Legal Operations, State Government Organisations

“The team have gone above and beyond to work with us, and have actively sought out, and then taken on board, suggestions for improvements.  I’d highly recommend Lawcadia to other in-house teams.  If you are wanting to make more informed decisions and demonstrate value, give Lawcadia a call.”

Jacinta Dale, General Counsel & Company Secretary, JBS Australia

“I can certainly vouch for Lawcadia’s excellent support and the value that we have derived from using the platform.”


Dion Gooderham, Director of Legal Services, Uniting Church in Australia (Vic & Tas Synod)

Transform your legal operations with the award-winning, two-sided intelligent platform built for in-house legal teams and their law firms with legal intake & triage, matter management, workflow automation, spend management, collaboration and customisable reporting.



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