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Intelligent matter intake & workflow

Harness the power of workflow automation to drive visibility & efficiency.

Get the right instructions first time, every time

Whether your legal team’s big, small, or somewhere in between, properly managing the flow of work is crucial for efficient operations and matter management. Lawcadia provides intelligent, streamlined and automated workflow between your internal clients, in-house legal department, and even your external law firms:

  • Receive the right instructions, first time, every time
  • Triage incoming legal requests to the right person
  • Approval processes can be customised, even the most complex
  • Allocate matters across the team (and also your law firms)
  • Automate all aspects of your intake, triage, communication and even generate documents
  • Stop certain requests, questions and work coming to legal with self-service capabilities
  • Keep track of legal requests, team capacity and matter progress
  • Eliminate duplication, unnecessary emails and admin

Improve internal client service delivery

Optimise matter intake for your clients with a format that is designed to improve customer satisfaction:

  • Customise questions and workflow to match the way your business works
  • Internal clients can stay up to date on where their legal work is at
  • Easy to use interface that works across multiple devices
  • Self-service documents, policies and even training videos

Legal intake & triage: the role of automation and self-service

Discover how automation and self-service capabilities can transform legal intake and triage to increase efficiency and improve client service delivery.

Common frustrations we are solving

DUPLICATED REQUESTS

Legal requests come in through many sources, often duplicated.

MULTIPLE EMAILS

Many emails required to get the right level of information and instructions from internal clients.

MANUAL TRIAGE

Triage and work allocation is manual and time-consuming.

POOR ADHERENCE TO PROCESS

Internal clients aren’t following formal approval processes.

MANUAL DATA ENTRY

Capturing sources of work, matter details and completion status is time-consuming, manual and inaccurate.

REMOTE WORKING

Poor systems and processes lead to inefficiency and frustration with working from home.

Matter management & no-code automation are better together

Discover 5 ways the combination of matter management and no-code automation can help in-house legal counsel focus on what they do best: provide excellent advice and service to their clients and add value.

Intelligent workflows

Discover our intelligent workflow automation and transform your in-house legal operations
Streamline intake

Streamline the flow of legal requests from internal clients to in-house legal teams

Get better instructions

Easily configure your intake forms for each and every type of work

Triage legal requests

Streamline your triage processes and reduce admin time

Allocate matters

Easily allocate and assign matters and tasks across your team

Single, connected system

Get on the same page with requests, responses and work allocation

Clarity for internal clients

Create clarity for internal clients and effectively manage expectations

Streamline intake
Streamline the flow of legal requests from internal clients to in-house legal teams
Get better instructions
Easily configure your intake forms for each and every type of work
Triage legal requests
Streamline your triage processes and reduce admin time
Allocate matters
Easily allocate and assign matters and tasks across your team
Single, connected system
Get on the same page with requests, responses and work allocation
Clarity for internal clients
Create clarity for internal clients and effectively manage expectations

The best legal spend management starts with good instructions

Greater attention and discipline in providing good instructions up-front can improve matter scoping and the predictability and accuracy of fee estimates, leading to better outcomes and readily approved invoices.

CLIENT TESTIMONIAL

“One year after implementation, I am glad that we chose Lawcadia as our legal document and matter management solution. The system provides great functionality and is configurable to client needs. Lawcadia’s customer service is excellent; I have particularly appreciated their collaborative approach to implementation and their ongoing responsiveness to the team’s queries.”

Aron Rattew, General Counsel
Challenger Limited
CLIENT TESTIMONIAL

“We have implemented Lawcadia as it is cost-effective and has helped us improve the management of a high volume of matters received by the legal team from across the business. The customer service is excellent.”

General Counsel
European Manufacturing Company
CLIENT TESTIMONIAL

“We chose Lawcadia because it lets us work in our own way, it doesn’t force us to work in its way.”

Marc N., In-House Legal Manager
Multi-National Agribusiness
CLIENT TESTIMONIAL

“The legal team at Virgin Australia found the design thinking workshops with Lawcadia to be invaluable as they helped us to identify and clarify our pain points and then explore new ways to solve problems using technology.”

Susan Schneider, General Manager, Legal & Compliance
Virgin Australia
CLIENT TESTIMONIAL

“The implementation of Lawcadia has made administration of our legal matters much easier. We now have the ability to manage our internal approval processes and external briefing arrangements and to track costs across all of our matters, in one place. Lawcadia’s support and customer service have been excellent throughout.”

Sarah Norgate, General Manager Legal
Metcash
CLIENT TESTIMONIAL

“Lawcadia provided us with the system we needed to ensure we could accurately track our matters, budget and spend across the legal function.”

Nigel Lowry, General Counsel & Company Secretary
Ausgrid
CLIENT TESTIMONIAL

“As a specialist liability insurance provider, we wanted more control over our legal spend and law firm relationships. Lawcadia has enabled us to set, track and control scope and budget, ensuring control over individual matters at a time when global oversight across spend is a key imperative.”

Petra Lucioli, Claims Manager
Delta Insurance
CLIENT TESTIMONIAL

“The Lawcadia team have partnered closely with us to understand our requirements and service needs. The platform has helped us enormously in establishing and managing our legal service providers including better scoping of work, expense management and identifying opportunities for efficiencies and quality improvement.”

Dion Gooderham, Director of Legal Services
Uniting Church in Australia

PRODUCTS

Transform your legal operations

Intake, triage & self-service

Streamline legal requests from your internal clients through to the in-house legal team and deploy 'self-service' capabilities.

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Matter management

Create, manage, and track your legal matters and seamlessly collaborate with your legal team and law firm.

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Document automation

Easy-to-implement document automation generates draft documents, agreements, and contracts, plus approval workflows.

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Documents & emails

Embrace efficiency with built-in email and document management, plus integrations with Outlook, Word, NetDocuments and more.

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Collaboration workspace

Communicate and collaborate seamlessly with law firms by sharing files, completed documents, status updates, messages, and even Gantt charts.

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Workflow automation

Lawcadia's powerful automation engine automates workflows, approval processes, documents, tasks, reporting and much more.

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Spend management

Get predictable and transparent legal spend with an innovative approach to instructing, engaging, and managing outside counsel.

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Regulatory & compliance workflows

Deploy easy-to-use workflow solutions for privacy, data breach reporting, regulatory reporting, and freedom of information requests.

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Reports, analytics & dashboards

Say goodbye to manual reports and spreadsheets and embrace Lawcadia's automated, customised reports and dashboards.

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See Lawcadia in action

Find out how Lawcadia can transform your legal operations.
Book a demo in our digital calendar now.

Transform your legal operations with the award-winning, two-sided intelligent platform built for in-house legal teams and their law firms with legal intake & triage, matter management, workflow automation, spend management, collaboration and customisable reporting.

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