Success is defined by the accomplishment of an aim or purpose. Therefore, success in the implementation of new legal tech means executing the integration of new technology into your business with high levels of adoption, increased efficiencies, and the achievement of project goals.
Initially, the focus should be on working collaboratively as a team to understand the problems needing to be solved. Once defined, the problems can be prioritised and translated to key requirements before outlining a plan to identify a legal tech solution. Ideally, look for a highly configurable platform that solves the biggest and most compelling pain points.
This may require a shift in the thinking process. Instead of only looking through the eyes of the legal team, it is important also to consider your internal clients and stakeholders and their needs.
Looking at a problem from different viewpoints can help you refocus and distil the key issues that need solving and then explore ‘what is a solution?’.
Having this goal in mind assists everybody in understanding the path that must be travelled to obtain a positive outcome.
When introducing new technologies into the legal function, the biggest challenge you may come across is the ‘this is how we’ve always done it’ sentiment. This, mixed with a bit of technology phobia, can cause a significant roadblock. One way to overcome this is by using the following approach:
This approach has been found to be the most successful. It supports collaboration and innovation by utilising the strengths of all involved parties to develop an overall solution that will help the organisation now and allow for future growth. By securing buy-in from all stakeholders, implementation has a higher success rate as everyone takes ownership of their ideas and will champion the process internally.
High consideration should be given to utilising the talents of a legal operations professional as they have significant experience to bring to the table. One of their key strengths is that they are focused on looking for opportunities in systems and efficiencies that other people may not see.
Bring them into the conversation early and harness that knowledge.
Change can be confronting for some, but the right system, implemented the right way, will pay dividends for your legal team’s productivity and efficiencies. Reducing manual handling and automating repetitive tasks will free time to concentrate on the more important and profitable business requirements. The correct legal tech solution should assimilate the legal function into the organisation’s everyday operation so that it is no longer an afterthought but a key part of the business decision-making process.
We have a track record of partnering with our clients, delivering successful implementations and keeping our clients happy. Don’t just take our word for it – check out our case studies to learn more.
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