Ginette Glover on connecting people, systems and information - and finding the patterns that make simplification, automation and continuous improvement possible. Legal work rarely begins and ends within the legal team alone. A seemingly straightforward request can involve finance, sales, insurance, procurement, IT and other parts of the organisation. Behind it may sit multiple systems, approval points, data requirements and hand-offs - as well as people who carry a deep, often undocumented understanding of how the pieces fit together. For...